PMO Transformation
Can PMO be an agent of change tranforming
your IT into a strategic powerhouse?
Change the future by creating it
The changes outlined here are simple yet transformative. They don’t require a big budget or a top consulting firm—just a focus on driving real, impactful change.
C-Level is accountable for the "non-negotiables", and to set strict Management goals for the "fundamentals".
Project Management Culture
Walking back old Project Management concepts to a no-nonsense practice
Non-Negotiables
• Do not underestimate resistance to change.
• Building trust over building controls.
• Goals that inspire and build a better future.
• No-nonsense mindset.
• Optimization over quick win
Fundamentals
• Centralized, transparent information.
• Work in progress (WIP) in tune with resources capacity.
• Lean processes that address root issues, not symptoms.
• Thoughtful risk management—trust is key.
• Solutions come from within.
• Vendor management is still Project Management
Benefits
• Value delivery.
• Predictability.
• Customer satisfaction.
• Innovation.
Management layers
Managerial trends are evolving quickly and older organizations face a culture shock
Non-Negotiables
• Do not underestimate resistance to change.
• Less is better
• Servant leadership
• Communication has no hierarchy
Fundamentals
• Decisions decentralization.
• Independent, trusted and cross-functional teams.
• Empower the one doing the work
• Information transparency
• Innovation championing
Benefits
• Innovation
• collaboration
• Adaptability
• Experience based decisions
Digital Transformation
Consider your internal users as your customers
Non-Negotiables
• Do not underestimate resistance to change.
• Lean Standard processes only
• Citizen development enablement (Tool)
• Integrated workflows and tools
• UX matters more than functionalities
Fundamentals
• Replacement of written procedures with digital process
• Lean and uninterrupted digital process for the Delivery Teams
• Legacy doesn’t matter but people’s experience does
• Drive efficiencies with automation, data propagation and AI support
• Ad-hoc analysis never to turn into permanent processes
• DevOps and CI/CD pipeline as a standard
Benefits
• Measurable efficiency
• Low to no onboarding needed
• Adaptable process that once fixed won’t let the same issue happen again
Domino's Pizza Tracker is a great example of process digitalization that is used internally and externally to track and manage a process. It provides Transparency, Convenience and Engagement.
By integrating technology into its operations, Domino’s has set a standard for customer service in the food delivery industry
Agile Transformation
Agility is not just a methodology, it is a behavior allowing for constant adaptability
Non-Negotiables
• Do not underestimate resistance to change
• Trust that progressive work bundles is more efficient than sequential phases
• No plan survives first contact with the customer
• Every project or process can be agile
• Internal and 3rd party can work together as a team
• Resources can be remote
Fundamentals
• Scrum & Kanban training for all resources including executives
• Mandatory coaching from idea inception
• Dedicated and cross-functional teams
• Dedicated product owners enabled to make decisions
Benefits
• Work is focused on highest value
• Early and frequent delivery
• High level of collaboration and innovation
• High adaptability to changing market conditions
Artificial Intelligence Transformation
AI will not replace you but the one using AI will
Non-Negotiables
• Do not underestimate resistance to change.
• AI is a tool that empowers core teams, not replace them.
• AI levels the field by lowering technical and complexity barriers.
• Constant innovation is the new normal.
Fundamentals
• AI training and practice mandatory for all resources.
• Agility is critical to handle innovation acceleration.
• Re-assessments of the 3rd party contracts.
• Trust AI with non value added activities
Benefits
• Massive efficiency gains.
• Brake former technical or complexity barriers
• Improves job satisfaction by recentering on innovative and creative tasks
Telecommute Transformation
Do you want the best resources in a 30 miles radius or the bests in the world?
Non-Negotiables
• Do not underestimate resistance to change.
• If well managed, Telecommute is more efficient.
• Address the real issues like goals & performance management
• Set standards of communication
Fundamentals
• Modify recruitment techniques and scope
• Clear and Intelligent policy - eg: 4 days a month is better than 1 day a week
• Train on telecommute techniques
• Encourage brave performance management
• Standardize Goals management (OKR/KPIs)
• Leverage AI and Digitalization technologies
Benefits
• Exponentially larger recruiting pool
• Everyone has a voice
• Measurable efficiency gains
• Work/Life balance improves productivity, engagement and retention
Millenials and Gen-Z Transition
Bhru!
Non-Negotiables
• Do not underestimate resistance to change.
• Old managerial rules don't apply.
• Take advantage of unprecedented adaptability.
• Take advantage of unprecedented mobility.
Fundamentals
• Job security and 9 to 5 do not apply anymore.
• Instant communication and mobile first.
• Early adopters that can foster innovation
• Short attention span means things have to evolve quickly
• Meaningful goals are critical
Benefits
• Untapped talent.
• High adaptability,
• Source of Innovation